Warranty & Returns

90 Days 1:1 replacement warranty.

Receive your complimentary 60 Days extension for a total warranty period of 90 Days standard when you rate us with picture of your order. (On the platform you purchased from us)

3 Simple Steps

1. Take a good product picture of your product
2. Rate us 5 Stars on matewithyou.com
3. Enjoy your 90 days warranty.

• Please e-mail us a Refund Application Form in the following format:
• Order No:
• Name: 
• Address: 
• Contact No.: Telephone / Mobile 
• Order No.: 
• Product Name:  

Postage/Mailing Cost: (Please attach a copy of postage receipt/document)

Once you have completed the form, please email it to us at hello@matewithyou.com. If you have any difficulties or problems, please do not hesitate to contact us at +6010 3240763 Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.

We only accept return if there's damage/ defect on the product, change of mind is not applicable.

• Returns must be made within 7 days from date of purchase.
• Damaged items must be returned together with their original box and receipt.

• Kindly inform Customer Service before returning the item otherwise the request will not be processed. 
  Your return item will be assigned to a courier of our choosing. 
  Please provide the return parcel tracking number for all items

• Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM8.00 for your return shipping charges to your
• Please allow 14 working days for this process to be completed. For more information, kindly email to hello@matewithyou.com

• Kindly email your inquiry to hello@matewithyou.com with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
• To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

• Please allow a minimum of 14 working days from the date we receive your return package.
• Refund will based on customer actual paid - Final payment to refund, discount code cannot change into cash term
• THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and/or acts of God. Used for commercial applications or rentals. Modified or repaired by anyone other than xsecret.my 

• You can contact our customer service at (+60) 010 3240763 or email your inquiry to hello@matewithyou.com
• Our customer service will contact you during working days and hours.